BLUE SECURITY SERVICES LLC
MONITORING SERVICE TERMS & CONDITIONS
Effective October 20, 2025
Important: These Terms allocate risk between the parties. COMPANY IS NOT AN INSURER. PLEASE REVIEW THE LIMITATION OF LIABILITY/LIQUIDATED DAMAGES AND ARBITRATION SECTIONS.
Parties. These Monitoring Service Terms & Conditions (the “Terms”) are issued by Blue Security Services LLC(“Company,” “we,” “us,” or “our”) and govern monitoring services provided to any customer who enrolls (“Subscriber,” “you,” or “your”).
Premises. “Premises” means the location(s) linked to your account where the monitored system is installed, as designated by you during enrollment and updated by you from time to time.
0. Online Terms; Acceptance Without Signature
These Terms are posted on our website and are a condition of service. No wet signature is required. By enrolling, creating an account, paying for monitoring, installing/activating any communicator we provide, or continuing to use Monitoring Services, you agree to these Terms. If you do not agree, do not use the Services and cancel as described in Section 2. We may update these Terms as described in Section 14.4.
1. Scope; Customer-Owned System; No Installation/Repair Obligations
1.1 Monitoring Only. “Monitoring Services” means our receipt/handling of alarm signals from your alarm system at the Premises (the “System”) and our attempts to notify emergency contacts and/or request dispatch in accordance with your instructions and our procedures.
1.2 Customer-Owned Equipment. You own the System. We did not design it and have no ongoing duty to inspect, repair, maintain, upgrade, or replace any equipment. If we sold hardware or performed basic setup previously, that work was limited and is not part of these Terms.
1.3 Right to Decline/Terminate. We may decline to begin or may suspend/terminate Monitoring Services if the System is incompatible, generates excessive false/supervisory signals, lacks required permits, or poses a safety or code-compliance risk. On termination under this Section, we will refund any prepaid amounts for periods not yet rendered, less amounts for services already provided and any amounts you owe.
2. Term; Renewal; Cancellation
2.1 Initial Term. The initial term is 12 months, beginning when we confirm satisfactory receipt of test signals from your System (the “Initial Term”).
2.2 Auto-Renewal. After the Initial Term, these Terms renew month-to-month unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.
2.3 Early Cancellation by Subscriber. If you cancel during the Initial Term, service will cease on your requested date, but you remain responsible for the fees through the end of the Initial Term.
2.4 Cancellation After Renewal. If you cancel after the Initial Term, you owe the monthly fee for the calendar month in which we receive your written notice; charges stop after that month.
2.5 Company Suspension/Termination. We may suspend/terminate for nonpayment, excessive false alarms, failure to maintain required permits, hazardous conditions, changes in law/policy, or loss of communication pathway(s).
3. Fees; Billing; Late Payments; Fee Changes
3.1 Fees. Your monthly monitoring fee is as posted on our website at the time of enrollment, plus applicable taxes, permit charges, municipal false-alarm fees, and pass-through third-party charges.
3.2 Autopay Authorization. You authorize us to charge your card or ACH on the first business day of each month for amounts then due. If a charge is declined, we may attempt to reprocess once per day for up to 5 days and notify you using your contact information.
3.3 Suspension for Nonpayment. If payment is not received after reattempts, we may suspend service. Suspension does not waive amounts due.
3.4 Late Fees; Collection. Past-due amounts may incur a late charge of 1.5% per month (18% per year) or the maximum permitted by law, whichever is less, plus a $10 administrative fee. You agree to reimburse reasonable collection costs (including attorneys’ fees) and any chargeback fees.
3.5 Fee Changes. We may change fees effective at the next renewal by posting updated pricing and sending notice at least 30 days in advance to the contact information on file.
4. Communication Pathways; Your Responsibilities
4.1 Pathways. Alarm signals may transmit over telephone lines, VoIP, internet/broadband, Wi-Fi, cellular, or other networks not owned or controlled by us. Outages, congestion, provider changes, area-code changes, required reprogramming, or interference may prevent transmission.
4.2 Your Duties. You must: (a) obtain/maintain required alarm permits; (b) keep communication services active; (c) provide and keep emergency contacts/passwords current; (d) test the System monthly and after any service changes (e.g., DSL/cable/VoIP install, router replacement); (e) replace batteries at least annually and when low; and (f) maintain backup power for the System and communication equipment.
4.3 Line Seizure/Redirectors. If a Company-provided communicator/redirector is used, line-seizure features may be affected. Rented devices remain Company property and must be returned within 10 days of service end or upon request; an unreturned-equipment fee of $50 may apply.
5. Monitoring Procedures; Dispatch; Enhanced Call Verification
5.1 Procedures. On receipt of an alarm signal, we will use commercially reasonable efforts to follow your call list and, where appropriate, request dispatch from police/fire/medical responders. We may first call the Premises or responsible parties to verify before requesting dispatch.
5.2 Enhanced Call Verification (ECV). Where permitted, we may place two calls to different numbers to verify an alarm prior to requesting dispatch. You authorize ECV unless prohibited by law or local ordinance.
5.3 No Guarantee of Response. We do not control and are not responsible for the availability, priority, or response time of any third-party responder or for ordinances limiting response to unverified alarms.
5.4 Audio/Video. If your System includes audio or video, you are responsible for complying with all applicable privacy/recording-consent laws.
6. Permits; Ordinances; False Alarms
6.1 Permits & Ordinances. You are solely responsible for obtaining and maintaining any required alarm permits and for compliance with local ordinances.
6.2 False Alarms & Fines. Operate the System to minimize false alarms. You are responsible for any fines, fees, or penalties assessed by authorities/municipalities related to the System or alarm responses. Excessive false alarms may result in suspension/termination.
7. Taxes and Pass-Through Charges
All applicable taxes, permit charges, municipal fees, third-party network or responder fees, and similar pass-through amounts are your responsibility and may be billed to your payment method.
8. No Warranties; Company Not an Insurer
8.1 No Warranties. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 Not an Insurer. We are not an insurer; fees are based solely on the value of the Monitoring Services—not the value of your Premises or contents, nor on risks of loss, injury, or death.
9. Limitation of Liability; Liquidated Damages; Waiver of Subrogation
9.1 Limitation/Liquidated Damages. EVEN IF a failure of the System or Services, our negligence, or other act/omission causes or contributes to any loss, damage, injury, or death, our maximum aggregate liability is limited to the lesser of (a) $250 or (b) the fees you paid to us in the three (3) months preceding the event (the “Liquidated Amount”). The parties agree this is not a penalty but a reasonable estimate of potential damages given the difficulty of ascertaining actual damages and the fee charged.
9.2 No Certain Damages. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR GOODWILL).
9.3 Waiver of Subrogation. You will obtain property/contents insurance and waive subrogation against us to the extent allowed by your insurer, and obtain endorsements reflecting this waiver if requested.
10. Indemnification
You agree to defend, indemnify, and hold harmless us, our affiliates, monitoring partners, subcontractors, and their personnel from and against third-party claims, losses, fines, penalties, and costs (including reasonable attorneys’ fees) arising out of or related to: (a) your use/operation/misuse of the System; (b) false alarms; (c) failure to obtain/maintain permits; (d) your breach of these Terms; or (e) claims by anyone at the Premises.
11. Service Interruptions; Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including network/utility outages, provider changes, severe weather, disasters, labor disputes, pandemics, government actions, war/terrorism, or cyber events. Services need not be provided during any such interruption.
12. Privacy; Communications; E-Sign Consent
12.1 Recording/Monitoring. You consent to our recording/monitoring of calls and electronic communications for quality, training, and evidence.
12.2 Communications. You consent to receive service, billing, renewal, and emergency communications by phone, text/SMS, push notification, and email using your contact details. Carrier rates may apply.
12.3 Privacy. We handle personal information in accordance with our posted Privacy Policy (as updated).
12.4 E-Sign. Electronic signatures/records satisfy legal requirements for writings and signatures. You may request a paper copy.
13. Dispute Resolution; Arbitration; Class-Action Waiver
13.1 Informal Resolution. Before filing a claim, the complaining party must send written notice and allow 30 days for informal resolution.
13.2 Arbitration. Except for small-claims matters or claims seeking injunctive relief, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable consumer/commercial rules, conducted in Clinton County, Ohio or by video/teleconference as permitted. The arbitrator may award relief only to the individual party and may not consolidate claims or preside over any class/representative proceeding.
13.3 Class/Jury Waiver. The parties waive the right to a jury trial and to participate in class/representative actions. If the class waiver is found unenforceable, Section 13.2 is void as to that claim.
14. Miscellaneous
14.1 Governing Law; Venue. Ohio law governs, without regard to conflict-of-law rules. Exclusive venue for any court proceeding is in state or federal courts located in Clinton County, Ohio.
14.2 Assignment; Subcontracting. We may assign these Terms and subcontract monitoring. The risk-allocation/indemnity provisions inure to the benefit of assignees and subcontractors. You may not assign without our written consent.
14.3 Notices. Notices to Company: Blue Security Services LLC, PO Box 1007, Wilmington, OH 45177; or via the contact methods listed on our website’s Contact page. Notices to you: the physical/email addresses on file. Notices are deemed given when sent by email or upon delivery via certified mail or nationally recognized courier.
14.4 Entire Agreement; Changes to Online Terms. These Terms are the entire agreement regarding Monitoring Services and supersede prior or contemporaneous statements. We may change these Terms by posting a revised version on our website and sending notice at least 30 days before the effective date. Unless a shorter period is required for security/legal reasons, changes take effect on the stated effective date. Your continued use after that date constitutes acceptance. If you do not agree, stop using the Services and cancel under Section 2 before the effective date.
14.5 Severability; Waiver. If any term is unenforceable, the remainder remains in effect. No waiver is effective unless in writing.
14.6 Survival. Sections 8–10 and 12–14 survive termination.